Creators Ticketing

• Need a Helpdesk for Your Shopify Store?
• Screenshots
• Features
• Requirements
• Installation
  • Setup: Filament Panel Integration
  • Seeding Ticket Statuses
• Upgrading
  • Upgrading from v1.1.8 to v1.1.9
• Configuration
  • Basic Configuration
  • UUID / ULID / Nanoid user IDs
  • Navigation Visibility
• Multi-language Support
  • Publishing Translations
• Usage
  • Creating Forms
  • Setting Up Departments
  • Managing Tickets
  • Frontend Integration
• Dashboard Widget
• Events System
  • Available Events
• Automation Rules
  • Supported Events
  • Conditions
  • Actions
• Managing Spam Filters
  • Viewing Spam Logs
• Security
• Contributing
• Support the Project
• License
• Credits
• Support

A robust and dynamic ticketing system plugin for Filament, providing a complete helpdesk solution for your Laravel application.

#Need a Helpdesk for Your Shopify Store?

Creators Helpdesk – A modern, lightweight helpdesk for Shopify merchants. Try it free for 14 days.

#Screenshots

Tickets List

Ticket View

Create Automation

Submit Ticket Form

User's Tickets List

User's Chat View

User's Chat View with Closed Status

#Features

• Full ticketing system with departments and forms
• Agent management with department assignments
• Custom form builder for ticket submissions
• Real-time ticket chat using Livewire
• Ticket statistics dashboard widget
• Granular permission system
• Read/Unread status indicators for agents
• File attachments support
• Advanced spam protection system
• Responsive design
• Multi-language support
• Event system for extensibility
• Automation based on events
• Seamless integration with Filament

#Requirements

• PHP 8.2 or higher
• Laravel 11.x|12.x
• Filament 4.1.7|5.1 or higher
• Livewire 3.x

#Installation

You can install the package via composer:

composer require daacreators/creators-ticketing

After installation, publish the config file:

php artisan vendor:publish --tag="creators-ticketing-config"

#Setup: Filament Panel Integration

The plugin integration code should be added to your main Filament admin panel provider file, which is typically located at:

app/Providers/Filament/AdminPanelProvider.php

Open your AdminPanelProvider.php file and modify the panel() method as shown below:

use Filament\Panel;
use Filament\PanelProvider;
use daacreators\CreatorsTicketing\TicketingPlugin;

class AdminPanelProvider extends PanelProvider
{
    public function panel(Panel $panel): Panel
    {
        return $panel
            ->default()
            ->plugins([
                TicketingPlugin::make(),
            ]);
    }
}

Run the migrations:

php artisan migrate

#Seeding Ticket Statuses

After running migrations, you can seed default ticket statuses using the provided seeder:

php artisan db:seed --class=daacreators\\CreatorsTicketing\\Database\\Seeders\\TicketStatusSeeder

This will create the following default ticket statuses:

• Open (Blue) - Default status for new tickets
• In Progress (Amber) - Tickets being worked on
• Answered (Green) - Tickets that have been answered
• Pending (Purple) - Tickets waiting for response
• Resolved (Green) - Tickets that have been resolved
• Closed (Gray) - Closing status for completed tickets

The seeder uses updateOrCreate to prevent duplicates, so you can safely run it multiple times.

#Upgrading

#Upgrading from v1.1.8 to v1.1.9

⚠️ Important: Version v1.1.9 and introduces new fields to the database table. If you are upgrading from a previous version, you must run the migrations after updating the package to ensure the system functions correctly:

php artisan migrate

#Configuration

#Basic Configuration

Configure the package by setting values in your .env file or directly in the config/creators-ticketing.php file:

TICKETING_NAV_GROUP="Creators Ticketing"

USER_MODEL="\App\Models\User"

TICKETING_NAV_FIELD=email
TICKETING_NAV_ALLOWED=admin@demo.com,manager@demo.com

#UUID / ULID / Nanoid user IDs

This package now creates user_id, assignee_id, and seen_by columns using the configured user ID type.

• UUID: no extra config needed (default for non-int keys)
• ULID: no extra config needed if your user model uses HasUlids
• Custom string (e.g. nanoid): set the key type + length so foreign keys match your users.id

TICKETING_USER_KEY_TYPE=char
TICKETING_USER_KEY_LENGTH=21

#Navigation Visibility

You can control who sees the ticketing resources in the admin panel by configuring the navigation visibility rules:

'navigation_visibility' => [
    'field' => 'email',
    'allowed' => ['admin@site.com', 'manager@site.com']
],

#Multi-language Support

This plugin is fully localized and supports multiple languages out of the box. It automatically detects and uses your application's current locale configuration (config/app.php).

Currently supported languages:

• 🇺🇸 English (en) - Default
• 🇪🇸 Spanish (es)
• 🇧🇷 Portuguese (Brazil) (pt_BR)
• 🇫🇷 French (fr)
• 🇩🇪 German (de)
• 🇸🇦 Arabic (ar)
• 🇨🇳 Chinese (Simplified) (zh_CN)

#Publishing Translations

If you wish to modify the texts or add a new language, you can publish the translation files:

php artisan vendor:publish --tag="creators-ticketing-translations"

#Usage

#Creating Forms

1. Go to the Forms section in the admin panel
2. Create a new form with custom fields

#Setting Up Departments

1. Navigate to the Filament admin panel
2. Go to the Departments section
3. Create departments and assign agents
4. Assign the form to specific departments

#Managing Tickets

Tickets can be managed through the Filament admin panel. You can:

• View all tickets (New updates are marked with a "NEW" badge)
• Assign tickets to agents
• Change ticket status
• Add internal notes
• Communicate with users
• Track ticket activities

#Frontend Integration

To add the tickets and ticket submission form to your frontend:

@livewire('creators-ticketing.ticket-submit-form')

#Dashboard Widget

The package includes a ticket statistics widget. Add it to your Filament dashboard:

use daacreators\CreatorsTicketing\Filament\Widgets\TicketStatsWidget;

class DashboardConfig extends Config
{
    public function widgets(): array
    {
        return [
            TicketStatsWidget::class,
        ];
    }
}

#Events System

The plugin dispatches events for major ticket actions, allowing you to extend functionality with custom listeners.

#Available Events

All events are located in the daacreators\CreatorsTicketing\Events namespace:

Model Classes:

• Ticket → daacreators\CreatorsTicketing\Models\Ticket
• TicketStatus → daacreators\CreatorsTicketing\Models\TicketStatus
• TicketReply → daacreators\CreatorsTicketing\Models\TicketReply
• Department → daacreators\CreatorsTicketing\Models\Department
• TicketPriority → daacreators\CreatorsTicketing\Enums\TicketPriority (Enum)
• User → Your configured user model (default: App\Models\User)

Note: Properties marked with ? are nullable and may be null in certain contexts.

#Automation Rules

Automation rules allow you to automate actions on tickets based on specific events and conditions.

#Supported Events

• Ticket created
• Ticket updated
• Status changed
• Priority Changed
• Ticket assigned
• Reply Added
• Internal Note Added

#Conditions

• Department
• Form
• Status
• Priority
• Assignee
• Requester
• Created within X hours
• Last activity within X hours

#Actions

• Assign ticket to agent
• Change ticket status
• Change ticket priority
• Transfer ticket to another department
• Add internal note
• Add public reply

#Managing Spam Filters

1. Navigate to Spam Filters in the admin panel
2. Click Create to add a new filter
3. Select the filter type and action (block/allow)
4. Add values (keywords, emails, IPs, or patterns)
5. Set priority (higher numbers execute first)
6. Optionally add a reason for internal reference

in config/creators-ticketing.php:

    'spam_protection' => [
        'enabled' => env('TICKETING_SPAM_PROTECTION', true),
        'rate_limiting' => [
            'enabled' => true,
            'max_tickets_per_hour' => 5,
            'max_tickets_per_day' => 20,
        ],
        'content_filtering' => [
            'enabled' => true,
            'check_links' => true,
            'max_links_allowed' => 3,
        ],
    ],

#Viewing Spam Logs

All blocked submissions are logged with complete details:

• Date and time of attempt
• User information
• Email and IP address
• Filter type that triggered
• Matched value
• Complete ticket data that was submitted

Access spam logs through Spam Logs in the admin panel.

#Security

The package includes built-in security features:

• Private file storage for attachments
• Permission-based access control
• Department-level agent restrictions

Note: attachments require storage/app/private to be writable by the PHP process. On some hosts (WSL/Docker/NFS bind mounts), permission changes like chmod may be denied; the package will continue to boot, but you must ensure correct ownership/permissions from the host.

#Contributing

Thank you for considering contributing to Creators Ticketing! You can contribute in the following ways:

1. Report bugs
2. Submit feature requests
3. Submit pull requests
4. Improve documentation

#Support the Project

If this package saves you time or helps your business, consider supporting its development.

Support the Project

#License

The MIT License (MIT). Please see License File for more information.

#Credits

• Jabir Khan
• All Contributors

#Support

If you discover any security-related issues, please email hello@jabirkhan.com.

Built with ❤️ by DAA Creators